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Return Policy

Buyer Protection

Return & Refund Policy

14-Day / 50-Hours Return Policy

1. Buyer Protection Overview

All equipment purchases are completed under a formal contract and a verified payment process. Our policy is designed to ensure transparency, reduce risk, and give buyers full control throughout the transaction.

Every order includes a defined inspection period and eligibility for a full refund if conditions are not met.

2. 14-Day / 50-Hours Return Policy

After delivery, you benefit from a 14-Day / 50-Hours inspection period. During this time, you can fully inspect the equipment and confirm that it matches the description, specifications, and condition agreed at the time of purchase.

3. When You Are Eligible for a Refund

You may request a full refund if:

  • The equipment does not match the original description
  • There are undisclosed defects or damage
  • There are discrepancies in condition, specifications, or history
  • The equipment cannot be delivered as agreed

4. Return Process

If an issue is identified within the inspection period, contact our support team with your contract details. We will guide you through the return process.

  • Equipment collection is arranged at no cost to the buyer
  • All documents, keys, and accessories must be returned
  • The equipment must remain in the condition received

5. Refund Processing

Once the return is approved and the equipment is collected, your refund will be processed.

  • Refunds are issued via same-day bank transfer (OSKO) after confirmation.
  • The full purchase amount is refunded
  • No hidden fees or deductions apply

6. Non-Returnable Situations

Refunds may not be approved if:

  • The inspection period has expired
  • The issue was disclosed before purchase
  • The equipment has been modified or damaged after delivery
  • Incorrect buyer details were provided

7. Payment Safety Requirement

For buyer protection, payment must always be validated before transfer.

Important: Payments made without confirming the payment details through our support team may not be eligible for refund review.

8. Final Confirmation

Once the inspection period has passed and the equipment is accepted, the transaction is considered complete.

Our goal is simple: a clear, secure, and fair process that protects both the buyer and the transaction from start to finish.